Delivery times

We deliver within 2-4 business days provided orders are placed before 3 p.m.

i.e. Order before 3 p.m. on Monday and your order will arrive on Wednesday. Any order after 3 p.m. on Monday will arrive on Thursday.

O’Neill shall take care to deliver all purchases within the period indicated on the website. Nonetheless, the times indicated on the website are indicative only. O’Neill shall not be liable in any way if delivery takes place at a later date. Exceeding the term of delivery and/or exceeding the term of thirty days upon placement of the order, shall not automatically place O’Neill in default.

Free Delivery charges

We offer free delivery for all orders of the value of €125/£100/DKK 900,00 or more. Deliveries of orders below this amount will be charged at our standard rate of €7.95/£7.95/DKK 65,00.

Delivery method

Deliveries are made by DPD in Germany, Belgium and the Netherlands, by UPS in France and in UK mainland (We are very sorry, but we do not deliver to territories outside of the UK Mainland including, outside Mainland Scotland, Northern Ireland, Channel Islands, Isle of Man and Isle of Wight. Please accept our apologies for this inconvenience). If the courier does not succeed in delivering your order at the first attempt, he will leave a message, indicating information about the courier unit where your order is being held. Unless otherwise instructed by you, the courier shall return the next business day and once more leave a message if delivery was unsuccessful.

If the second delivery attempt also fails, a note will be left giving you all the information in order for you to contact the carrier and find a convenient solution to get the parcel. The parcel will remain at the carrier facilities for 10 business days; if no instruction is received from you within this time frame, the parcel will then be returned to sender.

All items are insured by O’Neill until they have been delivered at your address. If the package being delivered is obviously damaged on the outside, you should refuse the delivery. We will then re-arrange a new shipment as soon as the package is returned to us.

Any complaints regarding the state in which goods have been delivered (including missing tags) must be made to O’Neill no later than two working days upon receipt of the goods by e-mail at: customerservice@oneilleshop.com or by phone at +32 43.64.40.25.